How is my order sent?
An Post deliver our mail to the Republic of Ireland. All our post is registered, which means that it should reach you in perfect condition and if you miss a delivery, you should receive a DIB notice (Docket in Box) and collect your order from your local Delivery Service within 3 working days.
After handing the package to the An Post, Skin by Olga is no longer responsible for delivery. We are happy to provide our customers with a tracking number upon request. For more information about delivery please contact your local An Post Office.
Has my order posted yet?
You will receive an automated email after completing checkout. You should expect to receive your order within 3-4 working days of this. If you do not receive your order within this timeframe please contact us directly so that we can track your order for you.
How long before I receive my order?
Typically after placing an order with us, you should receive it within 3-6 working days if based in the Republic of Ireland. We endeavor to post your products from the salon as soon as possible and we use registered post as a way of ensuring safety and efficiency.
If you require your order by a specific date please contact us directly after placing your order online. Email us here: email@example.com
How can I return an item?
If you would like to return something, please send an e-mail to our customer service team at: firstname.lastname@example.org
making a note of your order number, your details and whether you would like a refund or exchange with the reason why.
Once we have received your email, we will contact you directly with our returns address and further instructions.
Please note, refunds and exchanges are only issued for non-opened, unused or faulty items and must be returned to us within 7 days of hearing back from us. We are unable to issue any request if you have not emailed us first.
Returns and refund policy
Returned items must be non-opened, unused and in the original packaging with labels intact. The cost of returning an item to us is your responsibility. If a parcel is lost we can only refund items sent via recorded delivery. We will only refund the original shipping charge if the return is made within 7 days of you receiving the order and following our guidelines.
If you are returning a faulty item to us we will refund the cost of shipping as well as the cost of the item.
Once we have received a returned item please allow 7-10 working days for us to process your exchange.
In cases where the desired item for exchange is not available we will notify you and issue you a refund unless you request another item of the same value.
If you have received an item in error, we will replace this item once we have received the wrong item back with us. We will require you to return the item to us which we will reimburse you for once we have received it back (a copy of the postage receipt must be sent with your return or scanned and sent via e-mail to our customer service team).
Why has my card been declined?
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure that in the ‘billing address’ section, the address to which your bank statements are sent is entered here. For full details of why the payment was declined, please contact your card issuer.
How secure is your website?
We do not store any payment information, and all the channels we use to process payments are completely secure.
Orders for collection
If you make an order for collection, you will receive two emails from us, firstly that your order has been processed and secondly when your order is ready to collect. We will keep your order in store for 7 business working days, if your order is not collected within this period, we will assume it is unwanted, cancel the order and issue a refund.
Our store opening hours:
Tuesday: 9:30am — 6pm
Wednesday: 9:30am — 7pm
Thursday: 9:30am — 8pm
Friday: 9:30am — 6pm
Saturday: 9am — 5pm
Sunday & Monday: Closed